Our approach to refunds on repairs, parts and licenses.
Diagnosis and visit charges are non-refundable once the inspection has been carried out, as they cover the technician's time and travel.
If a repair does not resolve the reported issue due to a fault in our workmanship, we will re-inspect and correct it at no additional labour cost within the warranty period. Refunds on parts already fitted and functioning correctly are not provided.
Software licenses and antivirus subscriptions, once activated, are non-refundable in line with the publisher's own licensing terms.
For a specific concern about billing, email positivecomputer2012@gmail.com or call 92731 05862.